Because patient satisfaction is such a priority at Alton MultiSpecialists, we welcome patient feedback.
Your input is important to us. It is regarded carefully and used to improve services. Our philosophy on what our patients should expect from us and what we expect from our patients is summarized in the following Alton MultiSpecialists Bill of Rights. Patients rights are supported by all AMS personnel and are an integral part of the healing process.
These patient rights are:. Medical care: The right to quality care and treatment in a timely manner consistent with general accepted standards. Patient Complaints: The right to be informed about the mechanism for the initiation, review, and resolution of patient complaints and grievances about AMS or care provided.
See Patient Grievances below. Identity: The right to know the identity, professional status, and professional credentials of health care personnel, as well as the name of the health care provider primarily responsible for their care. General Operations: The right to know about access to services, charges, and scheduling; the right to be informed of the no smoking rule and to expect compliance with this rule from others. Informed Consent: The right to be advised in non-clinical terms of information needed in order to make knowledgeable decisions on consent or refusal for treatments.
Such information should include significant complications, risks, benefits and alternative treatments available. Respectful Treatment: The right to considerate and respectful care, with recognition of personal privacy. Privacy and Confidentiality: The right within the law to privacy and confidentiality concerning medical care.
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Providing quality care is a complex task that requires close cooperation between patients and health care personnel. Patients must take responsibility for helping the medical team give them the best possible care. These patient responsibilities are:. Providing Information: The responsibility to provide, to the best of ones knowledge, accurate and complete information about complaints, past illness, hospitalizations, medications, and other matters relating to their health.
A patient has a responsibility to let his health provider know whether diagnosis and treatment are understood. Respect and Consideration: The responsibility to be considerate and respectful of the rights of others. The patient is responsible for being respectful of the property of other persons and of the AMS facility. Compliance with Medical Care: The responsibility to comply with the medical treatment plan, including follow-up care, recommended by health care providers. This includes keeping appointments on time and notifying doctors offices when appointments cannot be kept.
This includes obeying the no smoking rule. Please supervise children carefully to prevent accidents. Reporting Patient Complaints: The responsibility to help AMS provide the best possible care by directing recommendations, questions, or complaints to an AMS supervisor. Payment: The responsibility to assure that the financial obligations of health care are fulfilled as promptly as possible.
Patients should have medical insurance information with them at every visit. Patients are responsible to provide accurate insurance coverage information for All services provided by AMS. Failure of a patient to follow the responsibilities as outlined above may result in dismissal from Alton MultiSpecialists practice. If you feel one of your patient rights has been violated, please let us know. Talk to the pertinent office supervisor.
If you are not satisfied with the attention given your complaint, please put your concerns in writing and address it to the Alton MultiSpecialists Quality Nurse. The committee will notify you regarding your concern via letter. If your insurance is through a Health Management Organization and you have a complaint about the referral process, contact HMO member services. Each HMO has a specific grievance process including the opportunity for patient appeals. The physicians at Alton MultiSpecialists are dedicated to providing the highest quality medical care, and diagnostic imaging services to you, our patient.
These services are provided to you in good faith and on credit. Our physicians are participating providers for many health insurance plans and Medicare.
Primary Care in Obstetrics and Gynecology: A Handbook for Clinicians
As our patient, you are required to check with your insurance company to be sure that we are in-network providers with your health plan. You must have photo identification with you when you register. If your insurance plan requires a co-payment for each visit, payment is expected at the time of your visit.
We require you to present your insurance card when registering for each appointment to ensure that we have the correct, up to date information and that your medical claims are filed properly. Please remember that insurance is considered a method of reimbursing you, the patient, for fees paid to the physician, but is usually not designed to pay the entire fee. Because insurance companies vary in the amount they will pay for various services, it is ultimately your responsibility to pay the portion of the bill not paid by your insurance company unless otherwise restricted by law or agreement we might have with the insurer.
If you have a second insurance we will be glad to file that for you as a courtesy. We do need the information to be able to provide that service. And if your second insurance does not cover co-pays or any other expenses, those will be billed to you and must be paid promptly. We reserve the right not to bill secondary to Medicaid, or Medicaid as a secondary coverage. If the correct insurance information is not furnished at the time of the visit or is not obtained shortly thereafter, you the patient will be responsible for all charges for claims not filed within a timely manner.
Your cooperation will help us help you get your medical fees paid. Always give the staff any changes in insurance or demographics of any nature. If you do not bring your current insurance card, we will reschedule your appointment or consider you a self-pay patient, and you will be asked to make a partial payment at each visit. Statements are sent on a monthly basis to patients who have an outstanding balance.
Payment of this amount is your responsibility within 30 days of receiving the statement. If you are unable to pay the outstanding balance in full, our Patient Accounts staff will assist you in setting up acceptable payment arrangements to resolve your account. Payment may be made on-line at www.
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The OB Payment Plan is designed to collect your portion of the fees for OB care copayment, deductible, coinsurance, etc. The first payment will be due at your first visit. AMS staff will notify you of the amount due at your first visit when you make your appointment. You will be reimbursed for any overpayment that may occur after your insurance has paid. Any remaining balance due after insurance pays will be due from you within 30 days after receiving your statement from AMS. Alton MultiSpecialists charges for appointments that have not been cancelled 24 hours prior to the scheduled appointment time.
You will be charged a flat fee for missed appointments. Alton MultiSpecialists will arrange for a licensed interpreter to assist hearing impaired patients with appointments with AMS physicians and staff at the AMS building.
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The choice of interpreting service and interpreter is entirely at AMS discretion. AMS will pay for the interpreting services, provided that you do not make any last-minute scheduling changes and you show up to your scheduled appointment. Alton MultiSpecialists uses outside collection agencies for the management of delinquent accounts. Seller Inventory CA More information about this seller Contact this seller. Language: English. Brand new Book. Seller Inventory AAJ Condition: new. Seller Inventory B Seller Inventory BTE Never used!. Seller Inventory P Book Description World Scientif.
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